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Working Hours Working hours are 9:00–18:00 , five days per week on a shift schedule, with two days off per week. Expected overtime is approximately 10–20 hours per month . Job Description & Responsibilities This is a Customer Success position supporting corporate users in Japan who have adopted a globally used, foreign-owned Fintech SaaS product related to payment services . Your main responsibilities include supporting corporate customers after implementation, helping them make effective use of the product, and resolving questions or problems. Since internal documentation and systems are in English , you will need to understand information in English and then provide customers with careful, sophisticated explanations in Japanese . Examples of issues you may handle include: Explaining how to use a sales-management dashboard Handling security and account-related matters Investigating payment errors and following the issue through to resolution. Training & Team Environment The company emphasizes its training system and international environment. New employees receive approximately three months of practical training , learning the necessary knowledge and processes from the beginning. This is why candidates without direct Customer Success experience can apply. The team has approximately 90 members , and more than half are non-Japanese employees representing over 20 countries . There are also several possible career paths, including becoming a specialist, moving into quality improvement roles, or working on other Customer Success projects. Detailed Compensation & Working Conditions Annual salary: ¥3,540,000–¥4,200,000 Monthly salary: ¥295,000–¥350,000 Benefits The company provides full social insurance coverage through the Kanto IT Software Health Insurance Society . Other benefits include commuting expenses of up to ¥30,000 per month , health examinations, influenza vaccination subsidies, and congratulatory/bereavement payments. Career-development benefits include language-learning subsidies, support for training courses and professional qualifications, Vision Laboratory, and onboarding programs. Other internal programs include hourly paid leave, maternity/childcare and nursing-care leave, the Famiee partnership certificate system , employee stock ownership, referral programs, and internal recognition through the Mission Award . Company-wide activities include a company morning meeting called “Reveille” three times per week and a company-wide meeting once per quarter. Selection Process The hiring process is: 1\. Document screening → 2. First selection: interview + language test → 3. Aptitude test → 4. Final selection: interview + research quiz → Job offer . The post [Customer Success for Global SaaS Product](https://jobsinjapan.com/jobs/1276414/customer-success-for-global-saas-product/) appeared first on [JOBS IN JAPAN](https://jobsinjapan.com).