Production Services Specialist 2

Job Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Batch and Feed Management – monitor multiple batch processes to completion, investigating and resolving any issues Alert Management – timely response, analysis, and resolution of issues identified through monitoring Knowledge Management - create support documentation and update existing documentation Incident Management – creation of INC in clear business language, maintaining open communication while INC is worked upon, following proper escalation channels Application support – provide subject matter expertise to troubleshoot and resolve application issues and user inquiries including research of root cause and recommendations for preventative action Communications - Excellent verbal/written communication skills, ability to communicate effectively with both technical and non-technical individuals Reporting - Utilize framework tools such as ITSM, ITRS, etc. for making updates and producing reports Required Qualifications: 2+ years in an application support position with hands-on experience supporting client applications Good knowledge of Autosys Strong knowledge of UNIX and Shell scripting Good knowledge of SQL, Oracle, Hadoop, or similar DBMS Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly Ability to learn quickly and independently Motivation to continuously improve themselves and the environment Desired Qualifications: Ability to work in a multi-regional team. Enterprise Monitoring – ITRS Geneos, Splunk, NEWS Knowledge of Software Development Life Cycle Working knowledge of ITIL Excellent project and time management skills Documentation (Confluence) Financial industry experience Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Innovative Thinking Result Orientation Solution Design Business Acumen DevOps Practices Project Management Solution Delivery Process Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CT - Stamford - 600 Washington Blvd (CT2561) Pay and benefits information Pay range $73,600.00 - $143,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.