infolet
Czym będziesz się zajmować? You will Develop and maintain strong knowledge of the company’s software, hardware and security solutions, with a particular focus on video surveillance products and technologies Troubleshoot hardware, software and system-related issues via phone, chat, email and remote support tools Investigate and resolve technical incidents or escalate them to appropriate teams when required Document software, hardware, network and troubleshooting information in a case management system Provide a high-quality customer experience throughout technical support cases and escalations Manage and prioritize multiple support activities, including inbound calls, existing cases, live chat, emails and repair requests Collaborate with regional and global technical support teams to ensure effective issue resolution Communicate case status, progress and solutions clearly to customers and internal stakeholders Participate in an on-call rotation, including after-hours and weekend emergency support Continuously develop your knowledge of new technologies, products and technical support practices Kogo poszukujemy? Must have Strong problem-solving and troubleshooting skills Good time management skills and the ability to prioritize multiple tasks Ability to provide timely updates and effectively manage customer expectations Fluent English , both written and spoken Ability to explain complex technical issues and solutions to customers with different levels of technical knowledge Ability to work independently as well as collaborate effectively within a team Ability to remain organized and communicate effectively while troubleshooting critical or complex issues Strong attention to detail and willingness to continuously learn new technologies Practical understanding of applying technical concepts to troubleshooting processes Experience installing, configuring, and troubleshooting software and hardware Nice to have Familiarity with video surveillance systems, IP cameras, ONVIF protocol or video streaming technologies 2+ years of experience in technical customer support environments such as: video surveillance or access control telecommunications cloud software enterprise hardware support IT Helpdesk / Service Desk Technical Bachelor’s degree, diploma or equivalent educational background Technical certifications such as CCNA, MCSA, CompTIA A+ or similar Czego wymagamy? 4 lata doświadczenia na podobnym stanowisku Znajomości: Service desk Języki: Polski Angielski Jakie warunki i benefity otrzymasz? 13.4k–16.8k PLN netto/m (B2B) 9.6k–12k PLN brutto/m (Umowa o pracę) B2B - Elastyczne godziny pracy (100%) Praca zdalna: Brak Szkolenia wewnętrzne Pakiet medyczny, Ubezpieczenie, Pakiet sportowy Kawa / Herbata Parking rowerowy Pakiet relokacyjny Kim jesteśmy? Od 20 lat wspieramy liderów IT, dostarczając technologie, ekspertów i pełne wsparcie operacyjne - w tym legalizację pobytu i pracy międzynarodowych specjalistów IT Do naszych projektów poszukujemy specjalistów Java, JavaScript, C embedded, C++, PHP, specjalistów od mobile, testerów oprogramowania, administratorów sieci i systemów i wielu innych.