Technical Support Senior Analyst - Hih - Evernorth

thecignagroup

hyderabad telangana indiaPosted 2026년 8월 12일Source: phenomVerified · checked 4일 전

Skills

splunkdynatracesqloraclepostgresqlsql servernosqlmongodbredisweb services troubleshootingapi troubleshootingmessaging platformsmqkafkaapplication capacity monitoringapplication performance monitoringapplication health monitoringanalytical troubleshootingawsazureopenshiftentity servicesui troubleshootingautomation scriptingincident managementchange managementrelease validationoperational documentationitsm toolsincident lifecycle management

Job Description

We are looking for a Technical Support Senior Analyst to provide hands-on L2 production support for Evernorth Contact Centre applications, focusing on CAI IVR. You will monitor and resolve incidents, collaborate with cross-functional teams, and ensure service reliability. Ideal candidates have strong experience in application support and technical troubleshooting.

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