Agent Shops and Stations

Job Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for motivated and driven Agent Shops and Stations (Leeds, on-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. About the Role • Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip • Driver and departure coordination: Support drivers with check‑ins, ticket checks, and pre‑departure quality and roadworthiness inspections • Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates • Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams • Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact • Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near‑misses are proactively escalated • Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles 📍 Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00! About You • Love providing great customer service, have experience in customer-facing roles and excellent communication skills • You are proactive, motivated, autonomous and have a desire to grow with a business • You thrive in high pressure, fast moving and dynamic environments • You can prioritise key tasks and make quick decisions, sometimes on limited information • Have the ability to deal with difficult situations whilst remaining professional at all times • You have a strong awareness of health & safety in a busy operational environment and act to keep people safe • You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!