libertymutual
10+ years SIU experience within SIU Five years leadership or process Demonstrate superior claims/process knowledge/experience Superior business operations knowledge to include understanding the function\`s value chain and market conditions Displays an advanced understanding of the function\`s strategy (i.e. Claims) strategy Advanced ability to design a strategic roadmap that is in full alignment with the LOB\`s vision and the functional strategy Advanced ability to adapt and address unique challenges in collaborative and creative ways Superior presentation, communication, organizational, influencing, and relationship management skills Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships Superior research, problem solving, analytical, and critical thinking skills Strong ability to select, develop, and engage staff, and to foster a collaborative environment Knowledge of available data sources/elements and associated strengths and shortcomings Advanced understanding of process mapping Competencies typically acquired through a bachelor\`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 10 years of experience in claims process, operations, or project management Similar experience in a field directly related to the applicable process would be considered Minimum of 2 years of experience working in an effective leadership and/or management capacity Define and refine the KPIs that measure success for your assigned processes, tying every metric back to real claims outcomes across a broad, high-impact and high-risk scope. Build and maintain claims handling process maps, then turn them into improvement roadmaps that align with line-of-business plans and the broader USRM claims vision, working alongside process owners who bring deep workflow expertise. Execute current strategies for best-in-class claims performance and help shape the long-term strategies that will get us there next. Drive down financial loss and expense while improving the experience for adjusters and customers alike, through a focused, prioritized portfolio of improvement initiatives with clear scope and buy-in from field leadership. Team up with Claims Process and Improvement colleagues, Claims Field, Operations, Insights & Solutions and other partners to evaluate KPIs, track industry trends and competitor moves, and turn data into tactical recommendations that raise the bar on operating results. Work closely with Actuarial, Product and Insights & Solutions to understand how our claims processes and programs shape loss frequency and severity. Champion USRM priorities within your areas of process ownership. Communicate clearly across every level of the organization, building the buy-in that turns good ideas into real results.