otonomee
Job Title: Customer Support Advisor Location : Remote based in Portugal Terms: Permanent / Full-Time 40h weekly Salary band: €17,000 - €18,000 (Paid in 14 installments) Schedule: Monday to Friday, 9 am - 5:30 pm About the role: The successful candidate will support one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced. This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth. What you'll be doing: Interact with customers as part of support function . Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation. Handle new business administration . Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience Own policy event administration . Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers Travel: You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training. Our Recruitment process 1. 1st round interview with the Talent Acquisition Team 2. Language assessment 3. Final round interview and task with the Hiring Team 4. Reference checking 2+ years of experience in operations/support within insurance, financial services or benefits administration in HR Strong attention to detail. You can manage multiple workstreams and dive into complexity Clear written communication skills . You thrive when working with different stakeholders Ability to work independentl y. You perform well when tasked with important matters and given guidance Comfort working in fast-paced environments . You are comfortable with ambiguity and evolving processes