Application Production Services Specialist

Job Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This is an individual contributor role within the APS&E / ERFT / ADAPT / ECR line of business. Selected candidate will provide support for a suite of applications that provide reporting capabilities related to the firm's credit risk exposure. Several of these systems are batch intensive and selected candidate will also need to provide support for large batches that rely on the Autosys scheduling platform. Additionally selected candidate will also be able to contribute in a number of enterprise initiatives organized at the ERFT / APS&E level. Responsibilities: This role is critical to help maintain the current 24x7 support model that is required to run multiples batch processes for SOX and UCAL applications including weekend and holiday work that is used to derive critical reporting received by the Board This role requires advanced troubleshooting capabilities in various Big Data environments, proficiency in Autosys, ITRS, Splunk, Dynatrace and various other monitoring tools – along with exceptional problem-solving skills to maintain our operational stability and efficiency This entails Batch and Feed Management, Observability / Alert Management, Incident / Problem / Knowledge Management and Reporting Required Qualifications: 5+ years in an application support position with hands-on experience supporting client applications Strong knowledge of Autosys Strong knowledge of UNIX and Shell scripting Good knowledge of SQL, Oracle or similar DBMS and Hadoop. Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly Ability to learn quickly and independently Motivation to continuously improve themselves and the environment Desired Qualifications: Ability to work in a multi-regional team. Enterprise Monitoring – ITRS Geneos, Splunk, Dynatrace, NEWS Knowledge of Software Development Life Cycle. Working knowledge of ITIL foundations. Excellent project and time management skills. Documentation (Confluence) Financial industry experience Skills: Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Test Engineering Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range $88,800.00 - $144,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.