AI Deployment Manager - Japancustomer Success·full-Time·japanapply →

Job Description

CareersAI Deployment Manager - JapanCustomer Success · Full-time · JapanApply↓SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.About the roleAs an AI Deployment Manager (ADM) at SpaceXAI, you’ll own the post-sale journey for a portfolio of enterprise customers, driving adoption, retention, and expansion. You’ll help organizations successfully roll out Grok, Grok Build (Cursor), Grok Bot, and Grok APIs and evolve how they work with AI across knowledge work and coding.You’ll operate at the center of each account, partnering with developers, admins, and executives while working closely with Sales, Field Engineering, Product, and Support. You’ll shape rollout strategy and influence SpaceXAI’s roadmap priorities through customer insight.Success is measured by customer retention, product adoption, and revenue expansion.What you’ll doManage a book of business with our top enterprise customers, owning the long-term success of each accountEngage CTO / VP / SVP Engineering stakeholders to demonstrate ROI and guide AI-driven organizational changeLead enterprise rollouts end-to-end: onboarding, enablement, internal champions, and scaled adoptionTurn high-impact use cases into durable, repeatable workflows across teamsMonitor account health and usage data to drive renewals and expansion with AEsRepresent the customer internally, synthesizing feedback and influencing product prioritiesYou may be a fit ifYou’ve worked at the intersection of business and technology and thrive in customer-facing rolesYou can translate customer needs into clear technical plans and measurable outcomesYou understand modern engineering and knowledge-work orgs, the SDLC, developer and knowledge-worker workflows, and tool adoptionYou communicate comfortably with multiple functions around an enterprise including developers and senior executivesYou’re analytical and operational, using data to prioritize and drive actionYou’re already a power user of Grok, Grok Build (Cursor), Grok Bot, or Grok APIs (or modern AI tools for knowledge work and coding) with strong opinions about what great looks like (big plus)Speak fluent Japanese and business level EnglishApply for this roleName Email Resume↥ Upload fileLinkedIn URLGitHub ProfilePlease write a short note on a project you're proud of:Will you now or in the future require visa sponsorship to work in the country where this position is located?*YesNoHas someone at Cursor or Graphite referred you for this role? If so, please include their email hereSubmit application →