Treasury Fulfillment Advisor

Job Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for acting as the primary interface to Treasury clients. Key responsibilities include leading, directing, and coordinating the implementation of highly complex treasury, cash management, card, merchant and depository products and services. Job expectations include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) and vendors in order to ensure a timely and smooth implementation process. Responsibilities: Consults with client through implementation of treasury product package Facilitates internal and external client calls to work through implementation requests for successful completion Troubleshoots research, and responds to internal client team requests for resolution Engages key stakeholders for awareness throughout the implementation process, owning resolution for the client Required Qualifications: Recent experience working in client facing role and handling difficult situations with clients Recent Treasury Product and Solutions experience Strong experience in written (including grammar and spelling) and oral communications Comfortable asking questions Ability to engage with customers, begin a conversation, build rapport, and handle objections. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. Intermediate in computer skills including Microsoft Excel, Outlook, PowerPoint, and Word Self-motivating, flexible, proactive; excellent team player and able to work independent of direct supervision Able to work under tight timelines with multiple priorities Desired Qualifications: Project management/process coordination experience concentrating on cash management solutions for corporate organizations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM) Strong Treasury Product and DDA/TM platform knowledge ideal Experience with IDS, IMPACS, CAPS, APX, Navigator, ECF, BOSS/FAST, or Document Direct Ability to interpret bank standard legal documentation Skills: Attention to Detail Client Management Customer and Client Focus Oral Communications Account Management Adaptability Analytical Thinking Critical Thinking Written Communications Active Listening Collaboration Problem Solving Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100) Pay and benefits information Pay range $30.25 - $45.60 hourly pay, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.