Gaming Support - T2 Ticket Cs

Job Description

We Could Use Someone Like You in Our Crew. ============================================== Our client is a global gaming, media, and toy brand company. If you are a primary Polish speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you! Agents will provide Tier 2, ticket-only support for multiple games and services. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing. Support is conducted exclusively through Zendesk and involves a highly complex project with extensive documentation and workflows. Translation services may be required. This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client. Commitment: 30 hours/week Schedule: 24/7 Flexible but a wide spread throughout the week Holidays and weekends as needed Orientation/Start Date: September 7, 2026 onwards What to Expect and What We're Looking For: Client expects white glove service replying to customers that is thorough, extremely high attention to detail Must pay very close attention to all the details provided by the customer. High expectation of keeping oneself up to date with changes in information each shift as information updates frequently. This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying. Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication.