Technical Support Senior Analyst - Hih - Evernorth

thecignagroup

hyderabad telangana indiaPosted August 12, 2026Source: phenomVerified · checked 4 days ago

Skills

splunkdynatracesqloraclepostgresqlsql servernosqlmongodbredisweb services troubleshootingapi troubleshootingmessaging platformsmqkafkaapplication capacity monitoringapplication performance monitoringapplication health monitoringanalytical troubleshootingawsazureopenshiftentity servicesui troubleshootingautomation scriptingincident managementchange managementrelease validationoperational documentationitsm toolsincident lifecycle management

Job Description

We are looking for a Technical Support Senior Analyst to provide hands-on L2 production support for Evernorth Contact Centre applications, focusing on CAI IVR. You will monitor and resolve incidents, collaborate with cross-functional teams, and ensure service reliability. Ideal candidates have strong experience in application support and technical troubleshooting.

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