Cnslt - Bus Tech Anly - Lockbox Fulfillment

Job Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing technical knowledge and support for modification, implementation, or conversion of business systems. Key responsibilities include supporting the process of translating business needs into formal business requirement deliverables. Job expectations include acting as liaison between the business unit, technical resources, vendors, and clients and participating in design, development and implementation of complex applications or systems, often using new technologies. LOB Job Description: Responsible for acting as the primary interface to med/high revenue clients. Responsibility includes leading, directing, and coordinating the implementation of highly complex treasury, cash management, card and/or depository products and services. Provide relationship management, servicing, and technical assistance to internal business partners/vendors to ensure a timely and smooth implementation process. Key Responsibilities: Provide a consultative approach to client through implementation; Facilitate internal and external client calls to work through implementation requests utilizing project management and technical skills; Troubleshoot, research, and respond to internal client team requests; Engage key stakeholders throughout the implementation process. Business Specific Job Description: Member of the Lockbox Fulfillment team that is responsible for setting up and maintaining lockbox accounts. Currently we have about 20,000 lockboxes, which represents an estimate of 8,000 clients. Responsibilities: Build trust and confidence with clients and ensure the bank effectively delivers excellent client experience during technically complex implementations Works closely with business partners to define strategies for technical solutions, determines requirements, and develops functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure Drives and participates in design, development and implementation of large and complex enterprise-wide applications, often using new technologies Works closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, including testing plans and scripts that serve customer needs Oversee the delivery and execution of the project in line with agreed delivery timelines, driving the participants for the Bank to realize new revenue at the earliest opportunity, and meeting client expectations LOB Responsibilities: Will work directly with customers to validate their receivables needs and implement lockbox products to match their requirements. Most interaction will be through phone and email so communication must be precise, timely, and professional. Clients and internal partners must be kept current on status. Need to collaborate closely with many internal partners (Treasury, Fulfillment, Product, Servicing, Technology, Operations, Programming, CashPro Connect, etc.) to complete the requests end to end. Host and conduct sessions with the customer and/or vendors over the phone, Webex, or in-person, attend weekly project meetings, and provide status on progress of activities and deliverables. Clients are typically not assigned but could be. Work queues averages 25-35 requests simultaneously and request currently funnel through 3 different channels (GFS, OBA and ICON). LOB Required Qualifications: Lockbox or Receivables knowledge/experience. Experience in handling multiple projects simultaneously, with competing deadlines and customer demands. 2-3 years’ Client servicing and consulting skills. Self-managed and self-learner. Perform technical analysis and problem-solving. Demonstrated knowledge of PC, telecommunication and internet methodologies, and Microsoft office products, (i.e. Excel, MSWord, Outlook, etc.). Strong communication skills for various audiences, including Executive level. Act with sense of urgency / execute flawlessly and timely. Skills: Analytical Thinking Attention to Detail Critical Thinking Problem Solving Strategic Thinking Business Acumen Coaching Collaboration Presentation Skills Research Adaptability Change Management Consulting Prioritization Written Communications Shift: 1st shift (United States of America) Hours Per Week: 40